Design of Type A Terminal Layout Based on User Experience to Improve Circulation Efficiency and Comfort
DOI:
https://doi.org/10.52920/jttl.v6i2.451Keywords:
circulation efficiency, user experience, terminal layout design, transportation terminal, user comfortAbstract
Mengwi Terminal, as a Type A terminal, plays an important role in the land transportation system in Bali; however, its utilization has not been optimal due to irregular circulation, unclear spatial zoning, and low user comfort. This study aims to design a terminal layout based on user experience to improve circulation efficiency and comfort. The research employed a mixed approach through field observation, user journey mapping, and user perception surveys on ease of use, accessibility, and terminal space quality. The analysis focused on passenger movement patterns, circulation bottlenecks, and the integration of facility zoning. The results indicate major obstacles in pedestrian pathways, conflicts between passenger and vehicle movements, and the lack of intuitive wayfinding systems. Based on these findings, a user experience–based terminal layout design was developed, emphasizing the separation of arrival and departure flows, improved spatial zoning, and strengthened visual information systems. The proposed design enhances circulation flow and user comfort while supporting the development of Mengwi Terminal as a more effective and user-oriented transportation hub.
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