Recommendations for Improving the Quality of Intercity Bus Transportation Services in Bali Province Results of the Questionnaire

Authors

  • Budi Mardikawati Politeknik Transportasi Darat Bali
  • Ida Ayu Masyuni Politeknik Transportasi Darat Bali
  • Asep Eka Nugraha Politeknik Transportasi Darat Bali
  • Tri Hayatining Pamungkas

DOI:

https://doi.org/10.52920/jttl.v5i1.320

Keywords:

gap analysis, intercity buses within provinces, importance performance analysis, quadrant analysis, service quality

Abstract

The quality of public transportation services has not been able to meet the transportation needs of the community. The purpose of the study was to determine the recommendations for improving the Intercity Bus Within the Province (AKDP) service. The quantitative method was used to determine the quality of AKDP Bus public transportation services in Bali from the analysis of questionnaire data. The respondent population was users of AKDP Bus public transportation services who stopped at the Mengwi Terminal. The number of respondents was 371 people. The analysis of service quality was carried out using the Importance Performance Analysis (IPA) method in the form of quadrant analysis and gap analysis to determine recommendations for superior services and priority services for improvement. Recommendations for service improvements include the provision of glass breaker tools or hammers, emergency doors, and special space in the trunk for storing wheelchairs. In addition, it is necessary to check the vehicle before it is operated and provide information at the counter about the routes to be served. The results of the study can be used by AKDP bus service providers to improve services.

References

Adriansyah, M. (2023). Pembuatan Aplikasi Pemesanan Tiket Bus AKDP (Angkutan Kota Dalam Povinsi) Dan AKAP (Angkutan Kota Antar Provinsi) Di Kota Palu Menggunakan Metode Forecasting Berbasis Web. Universitas Tadulako.

Ana Paula Borba Gonçalves Barros. (2024). Sustainable Urban Mobility: (A)Synchrony between Subway Systems. Journal of Traffic and Transportation Engineering, 12(3). https://doi.org/10.17265/2328-2142/2024.03.005

Chang, H.-L., & Yeh, C.-C. (2005). Factors affecting the safety performance of bus companies-The experience of Taiwan bus deregulation. Safety Science, 43(5–6), 323–344.

Fadhlilah, A. D., & Mariah. (2024). Pengaruh Kepercayaan dan Kualitas Pelayanan terhadap Minat Menggunakan Angkutan Umum di Jakarta. JUKIM Jurnal Ilmiah Multidisiplin, 3(1), 36–43. https://doi.org/10.56127/jukim.v3i01

Ginting, V. D., Putra, I. K. K., Maharani, N. P. A., Kusuma, R. A. F., & Dwipayana, A. D. (2022). Integration of Buddy Bus Services in National Tourism Strategic Areas in Bali. Jurnal Rekayasa Sipil Dan Lingkungan, 6(2), 176–190.

Hsu, C.-K. (2024). Reconsidering Seasonality, Weather, and Road Safety in Non-temperate Areas: the Case of Kaohsiung, Taiwan. Travel Behaviour and Society, 34, 100710. https://doi.org/https://doi.org/10.1016/j.tbs.2023.100710

James, A. T. (2024). Assessment of bus fleet service quality: a graph theoretical approach. Journal of Advances in Management Research, ahead-of-print(ahead-of-print). https://doi.org/10.1108/JAMR-02-2023-0055

Latif, A., & Suhirkam, D. (2013). Analisis Kebutuhan Pelayanan Kendaraan Umum AKDP dalam Terminal Alang-Alang Lebar Palembang. PILAR Jurnal Teknik Sipil, 9(2), 24–32.

Li, H., Nyirandayisabye, R., Dong, Q., Niyirora, R., Hakuzweyezu, T., Zardari, I. A., & Nkinahamira, F. (2024). Crack damage prediction of asphalt pavement based on tire noise: A comparison of machine learning algorithms. Construction and Building Materials, 414, 134867. https://doi.org/https://doi.org/10.1016/j.conbuildmat.2024.134867

Mardikawati, B., Masyuni, I. A., & Nugraha, A. E. (2022). Forecasting and Trend Analysis Bus Transportation During COVID-19 in Bali Land Using Time Series Method. UKaRsT, 6(2), 218. https://doi.org/10.30737/ukarst.v6i2.3323

Nugraha, I. M. A., Cahyani, P. A. G., Pradnyana, P. K. A., Darmayani, K. A., Sadri, P. D. A., & Soimun, A. (2021). Analisis Minat Masyarakat SARBAGITA dalam Penggunaan Bus Trans Metro Dewata Di Era New Normal. Prosiding Simposium Forum Studi Transportasi Antar Perguruan Tinggi Ke-24 Universitas Indonesia – Universitas Pembangunan Jaya, 365–375.

Nurfazira, N. R., Kagatanaribe, N. G. D., Perdana, P. D., & Mardikawati, B. (2024). Keselamatan Merupakan Pilihan Utama Hasil Kuesioner Kualitas Layanan Bus Antar Kota Terminal Mandalika pada Provinsi Lombok. Berkala FSTPT, 2(2), 355–363. https://journal.unej.ac.id/BerkalaFSTPT/article/view/1000

Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 14 Tahun 2017. (n.d.). Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 14 Tahun 2017 tentang Pedoman Penyusunan Survei Kepuasan Masyarakat Unit Penyelenggara Pelayanan Publik.

Setiawan, T. H., Putro, H. P. H., & Pradono. (2019). Model Pengembangan Angkutan Umum Kawasan Wisata Dieng Jawa Tengah. Jurnal Transportasi, 19(1), 49–58. https://journal.unpar.ac.id/index.php/journaltransportasi/article/view/3262

Setyabudi, B. (2011). Kajian Peningkatan Keselamatan Penumpang Bus AKDP/AKAP melalui Pembinaan Pengemudi dan Fasilitas Keselamatan di Bali. Jurnal Warta Penelitian Perhubungan, 23(5), 479–496.

Siswoyo, M. P. (2008). Kebijakan dan Tantangan Pelayanan Angkutan Umum. Jurnal Teknik Sipil Dan Perencanaan, 10(2), 171–180. https://journal.unnes.ac.id/nju/index.php/jtsp/article/view/6959/5072

Situmorang, R. A., Sugito, & Mukid, M. A. (2018). Analisis Antrean Bus Nonpatas AKAP dan AKDP Jalur Timur Terminal Tirtonadi Kota Surakarta. Jurnal Gaussian, 7(3), 303–313. https://ejournal3.undip.ac.id/index.php/gaussian/

Suartawan, P. E., Sukmayasa, I. M., & Mardikawati, B. (2022). Pengaruh Kebijakan Pembatasan Kegiatan Wilayah Bali terhadap Keluaran Emisi Gas Buang Kendaraan (CO dan NoX) di Jalan Imam Bonjol Denpasar pada Masa Pandemik COVID-19. Jurnal Penelitian Sekolah Tinggi Transportasi Darat, 13(2), 20–29.

Syahputra, H., Ramadhanu, A., & Putra, R. B. (2020). Penerapan Metode Importance Performance Analysis (IPA) untuk Mengukur Kualitas Sistem Informasi Ulangan Harian. Jurnal Ekonomi Dan Manajemen Sistem Informasi JEMSI, 1(4), 334–340. https://doi.org/10.31933/JEMSI

Tapa, I. G. F. S., Kumara, I. N. I., Sutapa, I. K., & Wijaya, I. K. S. (2022). Financial Feasibility Analysis Of Trans Metro Dewata Bus Operation In Bali Province. Jurnal Ilmiah Poli Rekayasa, 18(1), 7–14.

Wardana, I. P. G. N., Habibah, C. M., Maheswari, N. K. Y., & Mardikawati, B. (2024). Keselamatan sebagai Layanan Paling Penting Hasil Analisis Kuesioner Layanan Bus Trans Metro Dewata Bali. Berkala FSTPT, 2(1), 115–124.

Yulianti, Y. (2017). Gap Analysis dan Importance Performance Analysis (IPA) pada Program Studi Pendidikan Ekonomi. Jurnal Pendidikan Dan Ekonomi, 6(2), 122–133. https://journal.student.uny.ac.id/index.php/ekonomi/article/view/6086.

Downloads

Published

2024-06-30

How to Cite

Mardikawati, B., Masyuni, I. A. ., Nugraha, A. E. ., & Pamungkas, T. H. . (2024). Recommendations for Improving the Quality of Intercity Bus Transportation Services in Bali Province Results of the Questionnaire. Jurnal Teknologi Transportasi Dan Logistik, 5(1), 113-126. https://doi.org/10.52920/jttl.v5i1.320

Issue

Vol. 5 No. 1 (2024): Juni 2024

Section

Articles

License

Copyright (c) 2024 Jurnal Teknologi Transportasi dan Logistik

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Most read articles by the same author(s)