Optimization of Port Terminal Operations: A Case Study of Analysis of Export–Import Document Digitalization to Improve Logistics Efficiency
DOI:
https://doi.org/10.52920/jttl.v7i1.450Keywords:
digitalization, export-import documents, logistics efficiency, logistics management, SWOT analysisAbstract
The rapid development of information technology has encouraged logistics companies to adopt digital systems to improve operational efficiency. Export–import document management is one of the logistics activities that significantly benefits from digital transformation. This study aims to analyze the implementation of export–import document digitalization at PT Lini Trans Sejahtera Denpasar and formulate appropriate strategies to enhance logistics efficiency. The study employed a descriptive quantitative approach using observation, interviews, questionnaires, and documentation. Data were analyzed through comparative analysis and SWOT analysis supported by IFAS and EFAS matrices. The results indicate that digitalization improves processing speed, reduces administrative errors, enhances accessibility, and strengthens data security. The SWOT analysis generated an IFAS score of 2.81 and an EFAS score of 2.74, placing the company in Quadrant I, indicating a strong position to pursue aggressive growth strategies. Strategic priorities include optimizing Transportation Management Systems (TMS) and Warehouse Management Systems (WMS), expanding cooperation with exporters, enhancing specialized export–import services, and integrating artificial intelligence and blockchain technologies. The study concludes that export–import document digitalization positively contributes to logistics efficiency and strengthens organizational competitiveness in the logistics industry.
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